The Challenge?

A national retail business with numerous brands across thousands of locations needed a standardized approach to better manage and contain telecom costs. Ideally, the customer was looking for a single platform that provided billing clarity and carrier accountability.

Key Requirements

  • Shift from CapEx to OpEx
  • Decrease time to market
  • Establish best practices for the future
  • Maximize operational efficiencies

Solution

SOLUS conducted a deep dive into more than 10,000 customer POTS lines. In doing so, our team combed through thousands of billing invoices to determine that billing summaries from carriers were making it virtually impossible for the customer to identify per-line or (in some cases) per-location billing details. SOLUS then implemented a solution that eliminated the unnecessary charges and invoices through a single Telecom Expense Management platform. This resulted in:

  • The consolidation of more than 3,000 invoices into just five
  • The conversion of 10,000 POTS lines
  • Cost savings from voice lines used to purchase a data network
  • Total annual savings of more than $1.2 million

The outcome?

Total lifecycle management. Our approach to the problem and TEM solution gave the client full lifecycle management and a foundation for best practices moving forward. This, coupled with a now clean inventory and carrier accountability, means the customer is no longer saddled with wresting thousands of bills and wasting millions of dollars.

Ready to SIMPLIFY your business technologies?

Let’s talk about how SOLUS can simplify the deployment of your technology solutions so you can focus on the important stuff – your business.

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SOLUS by the numbers

We’ve got a lot to be proud of here at SOLUS. Since 2001, we’ve put our collective experience to work for our thousands of customers. This industry knowledge, coupled with our passion for helping businesses achieve technology greatness, is how we’ve developed an $11M+ book of business with enterprise-grade providers.

YEARS OF DELIVERING AN AMAZING CUSTOMER EXPERIENCE
COMBINED YEARS OF INDUSTRY EXPERIENCE ON TEAM SOLUS
NUMBER OF STATES WITH SOLUS CUSTOMERS
SERVICES CURRENTLY CONTRACTED THROUGH SOLUS